If we got it wrong, we make it right.

Changed your mind

As an EU consumer you may withdraw from a purchase within 14 days of receiving it, without giving a reason. Tell us within that window, send the goods back unopened within 14 days of telling us, and we refund the order including standard delivery. Return postage is yours unless the mistake was ours.

What food law exempts

Perishable goods, and sealed food that has been unsealed, are legally exempt from withdrawal — an opened jar or a cut cheese cannot come back on the shelf. Unopened, long-life goods in their original seal can.

Damaged or wrong

If a parcel arrives damaged, or the contents are not what you ordered, photograph it and write to us within a few days. We replace or refund — your choice — and you never pay postage on our mistake.

Refunds

Refunds go back the way the payment came: a bank transfer is returned to the paying account, cash on delivery is refunded by transfer to an account you give us. We refund within 14 days of receiving the return.